PRIVACY POLICY

1. About This Policy

Pilbara Freight (ABN 56 968 051 106) is committed to protecting the privacy of our customers and website visitors. This policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information when you use our services or website:

• Name and business/company name
• Email address
• Phone number
• Pickup and delivery addresses
• Freight descriptions and weight estimates
• Payment and billing information (processed through Xero)
• Website usage data (via analytics cookies)

3. How We Use Your Information

We use personal information for the following purposes:

• Processing and fulfilling delivery bookings
• Generating quotes and invoices
• Communicating about your deliveries (confirmations, tracking updates, ETAs)
• Sending invoices and processing payments
• Improving our services and website
• Complying with legal and regulatory obligations

We do not use your information for marketing purposes without your explicit consent.

4. How We Store Your Information

Personal information is stored securely using industry-standard encryption and access controls. Our website and booking system use secure HTTPS connections. Customer data is stored in secure cloud databases with restricted access.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (typically 7 years for financial records as required by the ATO).

5. Third-Party Disclosure

We may share personal information with the following third parties:

• Xero: For invoicing and accounting purposes
• Eroad: For GPS tracking and delivery status updates (vehicle location data only)
• Government authorities: When required by law (e.g., ATO, ASIC)

We do not sell, rent, or trade personal information to third parties for marketing purposes.

6. Cookies & Analytics

Our website uses cookies and analytics tools to understand how visitors use our site. This data is anonymised and used solely to improve our website experience. You can disable cookies in your browser settings, though this may affect website functionality.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of any marketing communications
• Lodge a complaint about our handling of your personal information

8. Data Breaches

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

9. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Please contact us via the details on our homepage.
Address: Karratha, Western Australia

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be published on this page with an updated revision date. We encourage you to review this policy periodically.